A cancellation fee was forced upon me without any notification of it's existence.

+1 vote
I was never informed regarding this cancellation fee. I do not know where it is stipulated and it certainly was never comunicated to me.

I would apreciate if somebody at Afrihost can help me understand where I am to find this stipulation.
asked Nov 7, 2019 in Billing by Louis Scheepers (130 points)

1 Answer

0 votes

Assuming you are on Fixed LTE, it does state


SIM + Device - should you cancel your SIM + Device package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

SIM Only - the cancellation fee does NOT apply to SIM Only packages. These packages can be cancelled at any time before the 15th of the month.

answered Nov 18, 2019 by Matthew Murdoch (65,100 points)