Cancellation of package

+4 votes
Is ClientZone's "Edit Package/Cancel this service" immediate when activated? I want to use all my data to the end of the month, but have to keep in mind your billing cycle also which runs from the 25th of every month - what do I do?
asked Dec 7, 2014 in Client Zone by Whaganofski (160 points)

2 Answers

0 votes

Good day,

 
I trust you are well :)
 
As long as you cancel before the 25th of the month when our billing run begins your package will be active until the end of the month :) If however you only cancel on or after the 25th then your account is due for the next month and your package will cancel at the end of the next month.
 
So cancelling the package anytime from now until the 25th of December will leave your package active until the beginning of January :)
 
answered Dec 7, 2014 by JamesB (190 points)
0 votes

Any cancellations need to be made before the 23rd of the month in which Clients wish to cancel.
Any cancellation after the 23rd will go into effect at the end of the following month.

Section 12 of the Afrihost Terms & Conditions

12.1. Afrihost operates Month-to-Month contracts. Either the Client or Afrihost may terminate the agreement, or a particular Service, by giving one calendar month’s notice to the other. For example, if notice is given on the 15th of January, termination will take effect on the 1st of March. Particular Service Terms may allow for shorter notice periods.

12.2. The Client must give notice of termination to Afrihost via ClientZone. Cancellation of any Service is the Client’s responsibility and all tools to effect such cancellation are provided in ClientZone. The Client is responsible for ensuring that such cancellation of service is actioned with due attention to terms of cancellation, as well as cancellation conditions which require the Client to specifically indicate a required process. Should the Client incorrectly complete the cancellation process, Afrihost will not be liable for any additional costs or compensation due to the error.

If you require further assistance please email: support@afrihost.com

or contact Afrihost support on 011 612-7200

or via live chat support on our website

alternatively you may request a call back by smsing the word 'help' to 32541

answered Aug 30, 2017 by AfriDazzil (44,060 points)
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