I want to cancel my account

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asked Nov 27, 2019 in General by Dee (120 points)

1 Answer

0 votes

Good Day Dee,

We hate to see you leave.

Please follow the steps below to cancel your Fixed Wireless package in ClientZone.

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select your Fixed Wireless package.
  4. Click on the ‘Edit Package’ button.
  5. On the right-hand side, click on the ‘Cancel this Service’ button.
  6. Complete the form and click on ‘Cancel this Service’ to confirm your cancellation.

Please follow the steps below to cancel your Fibre services in ClientZone:

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Now select your Fibre package from the list on the right-hand side.
  4. Click on the ‘Edit Package’ button.
  5. Click on the ‘Cancel this Service’ button.
  6. Complete the form and click on ‘Cancel this Service’ button to confirm your cancellation.

Important: Any cancellations done before the 15th of the month will take effect at the end of that month. Cancellations done after the 15th of the month will then only be effective from the end of the following month. Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.

Cancellation Policy. Should you return, cancel or downgrade your Fixed Wireless SIM & device package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

If you require further assistance, 
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday 
or visit our Help Centre: https://help.afrihost.com/  
or see our FAQ page: http://faq.afrihost.com     
Thank you   

answered Dec 3, 2019 by AfriClaire (26,810 points)
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