I have just put in the new mtn sim and I cannot login and setup

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asked Nov 30, 2019 in Fixed Wireless LTE Internet by Nishai (120 points)
I have the same problem and it's really frustrating.

1 Answer

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Good Day Nishai,

Once you have received your Fixed LTE Wireless device, check the package contents.

  • 1 x LTE-A Router.
  • 1 x Power Supply.
  • 1 x LTE-A SIM Card (Pre-inserted in the router)

Connect the power cable into the device and plug into a power outlet.

Connect your PC or laptop to the device. The device has been pre-configured with the Wi-Fi settings for you. The Wi-Fi name and password can be found on the Afrihost welcome letter within the box.

Your router comes preconfigured with the APN and Wi-Fi settings, however in the event that you need to reset and reconfigure the router please follow the below steps:

How to configure your Huawei Fixed LTE Device

  1. Connect to your router via LAN cable or Wi-Fi.
  2. Open your internet browser.
  3. Enter into the search bar and hit enter to search.
  4. Select ‘Settings’ on the left-hand side.
  5. Enter the default username name and password.
  6. Select ‘Dial-Up’ option.
  7. Select ‘Profile Management’.
  8. Select ‘New Profile’ and enter the following details:
  9. Profile Name: Afrihost
    Username and Password: Leave these blank
    IP Type: IPv4
    APN: ws.afrihost.fwa (all lower case, no spaces)
    Click ‘Save’.
  10. Select the new profile you have created.
  11. Click Save and Apply.

For further more information on how to setup your Fixed LTE wireless device, please follow the link below to our Help Centre:


If you require further assistance, 
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday 
or visit our Help Centre: https://help.afrihost.com/  
or see our FAQ page: http://faq.afrihost.com     
Thank you   

answered Dec 5, 2019 by AfriClaire (26,810 points)