Getting no propper support to activate Fixed LTE for 1st time.

+1 vote
Getting no propper support since Thursday to activate Fixed LTE for 1st time.

Numeres technitions unable to solve problem.

From Friday even listed as critical care but no reply.

I used to be long time very happy afrihost client.

How can I get propper support getting Fixed LTE activated and working?

I have already cancelled ADSL line - meaning I'm now using much more expencive mobile data
asked Dec 2 in Fixed Wireless Internet by Johannis_Goote (130 points)

1 Answer

0 votes

Good Day Johannis,

Apologies for the inconvenience caused by this.

Once you have received your Fixed LTE Wireless device, check the package contents.

  • 1 x LTE-A Router.
  • 1 x Power Supply.
  • 1 x LTE-A SIM Card (Pre-inserted in the router)

Connect the power cable into the device and plug into a power outlet.

Connect your PC or laptop to the device. The device has been pre-configured with the Wi-Fi settings for you. The Wi-Fi name and password can be found on the Afrihost welcome letter within the box.

Your router comes preconfigured with the APN and Wi-Fi settings, however in the event that you need to reset and reconfigure the router please follow the below steps:

How to configure your Huawei Fixed LTE Device

  1. Connect to your router via LAN cable or Wi-Fi.
  2. Open your internet browser.
  3. Enter 192.168.8.1 into the search bar and hit enter to search.
  4. Select ‘Settings’ on the left-hand side.
  5. Enter the default username name and password.
  6. Select ‘Dial-Up’ option.
  7. Select ‘Profile Management’.
  8. Select ‘New Profile’ and enter the following details:
     
  9. Profile Name: Afrihost
    Username and Password: Leave these blank
    IP Type: IPv4
    APN: ws.afrihost.fwa (all lower case, no spaces)
    Click ‘Save’.
  10. Select the new profile you have created.
  11. Click Save and Apply.

For further more information on how to setup your Fixed LTE wireless device, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/fixed-wireless-internet/how-to-set-up-your-fixed-lte-wireless-device

If you require further assistance, 
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday 
or visit our Help Centre: https://help.afrihost.com/  
or see our FAQ page: http://faq.afrihost.com     
Thank you   

answered 6 days ago by AfriClaire (25,050 points)
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