How long does it take to answer a support query. Been waiting 9 hrs for CallMe and Ticketing system to respond to me.

+3 votes
Hi

The title says it all.  I logged a query 10:36 on WhatsApp, it took four hours for somebody to get back to me.  30 Mins later I requested a call back.  Still waiting for that to happen.  It is now 9 hours later.  Also logged a call desk ticket, no [#COG-748-27969]  Still no answer on that.

So how long will it take to get an answer?
asked Dec 2 in General by Jannes (150 points)

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