How long does it take to answer a support query. Been waiting 9 hrs for CallMe and Ticketing system to respond to me.

+3 votes

The title says it all.  I logged a query 10:36 on WhatsApp, it took four hours for somebody to get back to me.  30 Mins later I requested a call back.  Still waiting for that to happen.  It is now 9 hours later.  Also logged a call desk ticket, no [#COG-748-27969]  Still no answer on that.

So how long will it take to get an answer?
asked Dec 2, 2019 in General by Jannes (150 points)

1 Answer

0 votes

Good Day Jannes,

Apologies for the inconvenience caused by this.

Unfortunately, we have high call volumes as well as a lot of callbacks due to new product launched.

A support agent will get back to you soonest.

If you require further assistance, 
please send a message to our WhatsApp helpline:  
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday 
or visit our Help Centre:  
or see our FAQ page:     
Thank you   

answered Dec 13, 2019 by AfriClaire (26,810 points)