I have struggled and struggled and struggled with Afrihost for days now, and no one was willing to assist.
I tried phoning I tried live chat, Ive tried email, whatsapp and received no help. Whatsapp takes up to 12 hours to respond and i you dont respond within 5 minutes they disconnect you and you have to go through it again. Tried phoning afrihost was on hold for up to 45 minutes, when i eventually got through, the very unfriendly unhelpful employee just said he doesnt know how to help me, and he will check with warehouse.
I have been escalating this matter and a manager was suppose to phone me back but to no avail.
Some background on Monday I ordered fibre package, the very next morning Vumatel came and installed my box, however I am sitting without a router. And no can assist me with time of delivery. I was told that I would have the router latest yesterday.
Eventually got help by a brilliant person at afrihost that sorted out my issue within minutes I had collected my router. I am not sure whether Gian reads these posts, but if he does i want him to know that he has one colleague Zandile Mabena, that was absolutely brilliant and fast in helping me, she sorted out my problem, credited the delivery fee as i had to collect it and made sure that everything was rectified within minutes. Afrihost needs more Zandile'
I would recommend that you upgrade and update your call centre, train them on good customer service. Why the sudden drop in client service quality from Afrihost.
If i have issues going forward i will have to go through this from the start again.
i hope it improves.