I have just recently struggled with getting a router as well. It took numerous calls, emails, whatsapps to even find out what their estimated delivery date is, in cape town so cant go pick it up. Something very wrong with however they are doing things, cos things cant take the amount of time to do as it is taking them. From delivery, to support, to enquiries, everything takes ages, rediculous. I got hold of their courier company as well. I basically made a fire wherever I could cos I was over the waiting.