I did mtn online sim swap is almost 3 days now it's still saying the request is pending. Why is it taking so long?

Question

Did a sim swap in past 3 days,  still awaiting till today , why is it taking do long? What is the purpose of mtn having online sim swap options if are not working?

Answer 1

Good day,

Apologies for the delay in your sim swop being processed. 
Over the festive period, things can, unfortunately, take a bit longer then we would like.

Please ensure you have all your RICA documents to ensure no further issues.
https://help.afrihost.com/topic/afrihost-mobile/what-youll-need-to-rica-your-sim-card

If you require further assistance, 
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday 
or visit our Help Centre: https://help.afrihost.com/  
​​​​​​​or see our FAQ page: http://faq.afrihost.com     

Thank you