I did mtn online sim swap is almost 3 days now it's still saying the request is pending. Why is it taking so long?

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Did a sim swap in past 3 days,  still awaiting till today , why is it taking do long? What is the purpose of mtn having online sim swap options if are not working?
asked Jan 1, 2020 in Smart Mobile Devices by Bj78 (120 points)

1 Answer

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Good day,

Apologies for the delay in your sim swop being processed. 
Over the festive period, things can, unfortunately, take a bit longer then we would like.

Please ensure you have all your RICA documents to ensure no further issues.
https://help.afrihost.com/topic/afrihost-mobile/what-youll-need-to-rica-your-sim-card

If you require further assistance, 
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday 
or visit our Help Centre: https://help.afrihost.com/  
​​​​​​​or see our FAQ page: http://faq.afrihost.com     

Thank you    

answered Jan 13, 2020 by AfriDazzil (44,060 points)
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