My fibre installation was completed over 2 weeks ago , still no router when will I get it

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asked Jan 23 in Shared Hosting by Bullet (120 points)

1 Answer

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Good day,

Apologise for the delay in delivery of your router.

This will depend on the turnaround of your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line.

As soon as your Fibre line is active, Afrihost will send your router so you can be connected. 

Each provider has a different lead-time for installation and activation. Installation lead times are a guide based on actual averages and will vary. https://www.afrihost.com/fibre/lead-times 

https://help.afrihost.com/topic/fibre-broadband/how-long-will-it-take-to-get-connected 
 
https://help.afrihost.com/topic/fibre-broadband/what-you-need-to-get-afrihost-fibre 

View here to see how to track your order https://help.afrihost.com/topic/clientzone/how-to-track-your-delivery 

If you require further assistance, 

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

WhatsApp Help is available from 07h00 - 20h00 Monday - Friday 

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com     

Thank you    

answered Jan 27 by AfriDazzil (40,680 points)
From one "help" to another, but no result! Telephone has 22 minutes delay time!
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