Do you offer no after hours support?New fibre installation and can't contact afrihost for activation and support

0 votes
I had a fibre installation done and the installer only finished past 17h00. Tried to connect and had problems try contacting Afrihsot just to find out they have no support after hours??? As a ISP surely you should have a 24/7 support system
asked Jan 25 in Fibre by Velocity (120 points)

1 Answer

0 votes
Good day,

Apologise for the trouble you were experiencing with your fibre and contacting Afrihost.

Once your fibre line is installed, you will need to activate the line.
Please visit our Help Centre for further instructions on how to activate your Fibre line - https://help.afrihost.com/topic/fibre-broadband/how-to-activate-a-fibre-line-for-other-providers

Please also see our Help Centre for more information on the various support Channels Afrihost has to offer: https://help.afrihost.com/topic/clientzone/afrihost-help-support-channels

If you require further assistance,  
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com   
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday  
or visit our Help Centre: https://help.afrihost.com/   
or see our FAQ page: http://faq.afrihost.com        

Did you know?  
You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.

Thank you
answered Jan 30 by AfriDazzil (39,650 points)
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