What happened to my free promotional promotion. Existing/old one uncompatible??

0 votes
Ticket ID: TUP:226 3394

A week ago Afrihost had a promotion wich included a free router as part of the deal. I did not order a new one because I had, one which turned out to be unconpatable  with the new system. Therefore I tried for a week long to get a new one. After many dead ends I received information today that I can get  a new router for  R999!! What happened to the promotion router??

This is certainly a bad start tot a  new and hopefully a lasting relation.
asked Jan 30, 2020 in Devices by Johnnes (120 points)

1 Answer

0 votes

Good day, 

I trust you are well,

Kindly note that promotional hardware id subject to change, current LTE promotions do not offer a free router.

Please have a look at the product offering:


If you require further assistance, 

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

WhatsApp Help is available from 07h00 - 20h00 Monday - Friday 

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com     

Thank you   

answered Feb 10, 2020 by Nino (29,810 points)
What a pathetic reply from Nino! The service has been activated on 23/01/ 2020 and now you are telling me that a free router is not part of the deal! A good example if one hand not knowing what the other is doing!
J F Beck
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