If i take a 10meg fibre line and then later feel its to slow and want to upgrade it, would i be able to?

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asked Feb 10 in General by NazeerBruce (120 points)

1 Answer

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Hi there,

Yes, you can easily upgrade or downgrade your fibre package in ClientZone.

  • Log in to Client Zone (https://clientzone.afrihost.com)  

  • Select connectivity  

  • Select your fibre package from the menu on the right hand side 

  • Select edit package 

  • From the drop down menu select the product you wish to change 

  • Select the line speed you want  

  • Tick the box that states I accept that this package change will take effect at midnight 

  • Click change package 

Upgrades can take 2-48 hours to take effect. 

Downgrades are processed at the beginning of the following month. 

 

When upgrading a fibre package this will take effect immediately. 

When downgrading a fibre package this will only take effect at the end of the month. 

https://help.afrihost.com/topic/fibre-broadband/how-to-change-your-fibre-package 

 

If you require further assistance,  
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com   
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday  
or visit our Help Centre: https://help.afrihost.com/   
or see our FAQ page: http://faq.afrihost.com      

Thank you  

answered Feb 11 by AfriDazzil (36,140 points)
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