Thank you for getting in touch with us,
1. Installation of a fibre line can take up to 8 weeks depending on the fibre provider in your area, each provider has a different lead-time for installation and activation. https://help.afrihost.com/topic/fibre-broadband/how-long-will-it-take-to-get-connected
Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line.
These Installation lead times are a guide based on actual averages and will vary. https://www.afrihost.com/fibre/lead-times
Please take note that they differ, provider to provider, area to area, and other factors, such as body corps, weather, etc
If you have signed up with Afrihost to provide you with the fibre data, and you can connect once the line is active. - https://help.afrihost.com/topic/fibre-broadband/how-to-sign-up-for-afrihost-fibre-via-the-microsite
2. Your router needs to WAN enabled to use with a fibre line. When signing up with Afrihost a WAN enabled router is included to be sure.
Please check the fibre availability map for coverage - https://help.afrihost.com/topic/fibre-broadband/how-to-check-fibre-coverage-in-your-area
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com