I have been with Afrihost on a Frogfoot Fiber line for 6 months or so and it's been a nightmare.
The consultants on WhatsApp are incompetent; if the fault cannot be resolved with the most basic script provided to them, they have no clue and leave you with:'Switch everything off for 30min and if it still doesn't work contact us again'. When you do, the entire process starts again, even when you tell them I have done this 3 times now, please can you do it again.
The Call me Back service is more of the same.
I have been without connectivity since 13/03/2020, today is 16/03/2020. I have spoken to 5 WhatsApp consultants, 4 Call me Back consultants and I have even attempted to cancel my line TWICE to no avail. I then decide to phone in to cancel it, guess what you are only able to cancel a line on the Client Zone, the same link that they are not receiving cancelations from. Nothing works, o and request a senior person, never on-site and never phone back.
So my question, why does Afrihost not have a customer service department that functions to resolve customer complaints, why are there no senior personele taking ownership of problems and why for the life of me does no one understand that resetting my router when I have no connection from the ONT does not help?
The fact that you do not answer Hellopeter complaints should probably explain it!?