Tuesday 24/03/2020 I upgraded my Fibre line to a 100 MB up and 100 MB down to enable me to work from home during the upcoming lockdown. Just after I upgraded I got a letter from the CEO of Afrihost to say we can upgrade at no extra cost for the upcoming period.
When I got home that night we had lost connectivity. Also, when visiting the client zone I saw there was an outstanding balance of R103.23 which I paid. Shortly thereafter I saw that the accouns are all in order.
But still we had no connectivity. Wednesday evening 25/03/2020 when I got home we still had no connectivity.
Today 26/03/2020 we still have no connectivity.
We have tried switching the router off and on every morning and every evening.
I contacted support via Whatsapp and spoke to Jackson. He said we needed to switch the router off, leave it for 5 minutes and then switch it back on. which at that moment we could not do because both me and my wife were at our workplaces preparing to work from home during the lockdown. He said that we can do that when we get home and that they are there till 19:00.
When I got home at 18:00 I switched the router off, left it for 5 minutes and switched it on again. STILL NO CONNECTIVITY!!!!
I tried the Whatsapp chat just after 18:00 and got the message
“Thanks for reaching out to us on WhatsApp. Our team is currently offline” WHAT HAPPENED TO BEING THERE TILL 19:00?!?
So Afrihost, Bring the joy!