Domain server and IP address not found

0 votes

Hi. I am assisting someone with an active domain with Afrihost. However, the email stopped working. I noticed the following for the domain:

 

Account status: Account Active

Afrihost server: not found

IP address: not found 

 

When I send a mail to my friend I receive a email - no such user here

 

asked Apr 17 in Shared Hosting by ChristoJ (120 points)
edited Apr 17 by ChristoJ

1 Answer

0 votes

Good day, 

I trust you are well,

It is possible that the mail server is in pointing to the correct DNS

kindly forward your request to hosting@afrihost.com

AFRIHOST WILL BE OPERATIONAL DURING THE LOCKDOWN PERIOD AND will TRY TO DELIVER YOUR ORDER AS QUICK AS POSSIBLE.

Delivery via courier remains available, as well as support via Help Centre, WhatsApp, email and phone. However, collections at Afrihost HQ will be unavailable.

If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com

answered Apr 21 by Nino (23,520 points)
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