my speed extremely slow, i am on 20 mpbs up and down, i am only getting 1.79mbps up and 7.22 down. very frustrated

+1 vote
asked May 17, 2020 in Billing by christine (180 points)

1 Answer

0 votes

Good day, 

I trust you are well,  there are various issues that can affect your fibre speed: 

Please start by rebooting all your devices, please check for any network outages in your area:

If you require further assistance,   

please send a message to our WhatsApp helpline:  

or visit our Help Centre:  

or see our FAQ page:


answered Jun 2, 2020 by Nino (29,810 points)