I trust you are well,
Kindly note that a traditional Fax machine requires a fixed Telkom line thus on Fibre it will not function.
However, you can use a Fax2Email service on your fibre line.
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com