Cannot connect to VPN via FortiClient

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I cannot connect to the VPN via Forticlient. If I use my cellphones hotspot it is connecting without any problem. I was then told that it must be my ISP settings that something needs to change. Afrihost is saying that it is not on their side. Please help with what setting it can be that must be changed?
asked Jun 1 in Fibre by MikeFourie (120 points)

1 Answer

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Good day, 

I trust you are well, 

Kindly note:

To get specifics out of your VPN you would need a Network Engineer/Administrator to configure the VPN to what you want it to be. Please find below steps for general VPN configuration.

There are two principal ways to configure VPN. The first and more-common scenario, called outgoing, is setting up a remote computer to call into the office network. The second scenario, called incoming, occurs on the network side, where a computer allows secure connections from other computers. 

You will need a VPN Client.

Windows Configuration.

Connecting to a VPN (Outgoing)

Step 1 Click the Start button. In the search bar, type VPN and then select Set up a virtual private network (VPN) connection.
Step 2 Enter the IP address or domain name of the server to which you want to connect. If you're connecting to a work network, your IT administrator can provide the best address.
Step 3 If you want to set up the connection, but not connnect, select Don't connect now; otherwise, leave it blank and click Next.
Step 4 On this next screen, you can either put in your username and password, or leave it blank. You'll be prompted for it again on the actual connection. Click Connect.
Step 5 To connect, click on the Windows network logo on the lower-right part of your screen; then select Connect under VPN Connection.
Step 6 In the Connect VPN Connection box, enter the appropriate domain and your log-in credentials; then click Connect.
Step 7 If you can't connect, the problem could be due to the server configuration. (There are different types of VPN.) Check with your network administrator to see what kind is in use--such as PPTP--then, on the Connect VPN Connection screen, select Properties.
Step 8 Navigate to the Security tab and select the specific Type of VPN from the drop-down list. You may also have to unselect Include Windows logon domain under the Options tab. Then click OK and Connect.

Building a VPN (Incoming)

Step 1 Click the Start button, and, in the search bar, type Network and Sharing.
Step 2 Click Change Adapter Settings in the left-hand menu.
Step 3 Click File, and then New Incoming Connection.
Step 4 Select the users you'd like to give access to and click Next.
Step 5 Click Through the Internet and select Next.
Step 6 Select the Internet Protocol you'd like to use. (The default TCP/IPv4--the line highlighted in the screenshot below--will work fine.)

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answered Jun 11 by Nino (23,520 points)