Fibre speed drops dramatically when connecting DLink DIR-825 router

0 votes
Hi all,

Having logged a few calls over the last 6 months, I now have no clue which way to go:
After load shedding - or in two instances, seemingly at random - my 20Mbps/2Mbps line becomes 0.01MBps/18MBps.

At first, turning CPE/ONT off, waiting 30 minutes, turning it on again, was helpful and speeds returned to normal.
However, since the last power disruption, I have been unable to use the router at all.

On several occasions recently, I have done all the standard troubleshooting: ping, traceroute, speedtest.net, equipment restarts.
Nothing has been of help.
Yesterday I factory reset the router 3 times, but to no avail.
When connecting the DLink router to the CPE/ONT, the download speed immediately drops to 0.01MBps.
(Even with no devices connected to wifi, and only a laptop connected via ethernet cable.)

When connecting a laptop, or another Huawei router to the CPE/ONT - all seems in order.
Is there any helpful course of action disposal?

I would like to have more control over my network, and the DLink seems to have the capability, but at this stage is unusable.
Running both routers, while possible, doesn't seem very efficient.

Thank you in anticipation for your giudance
asked Jun 2 in Fibre by Bza107 (120 points)

1 Answer

0 votes

 

Good day, 

I trust you are well,  

Please start by rebooting all your devices, please check for any network outages in your area: https://www.afrihost.com/site/network_status

There is a possibility the Dlink may be faulty how you will need to confirm with support.

Contact Support: support@afrihost.com

If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com

answered Jun 3 by Nino (23,520 points)
Thank you @Nino - I had logged a support request prior to posting.
[All relevant troubleshooting steps have been carried out several times. The factory reset was my last ditch attempt, as nothing else worked]
I am also having problems with the DLink DIR825 router. Over the past few weeks this has escalated to the point where 3 range extenders (2 TP Link and 1 Netgear), a Google Home Mini and Chromecast devices are no longer connecting to the internet although they all previously were connected and functioning very well. This occurred to all the devices listed at the same time. I am able to connect via WiFi and Ethernet cable directly to the router.

I have attempted all of your suggestions above, called your support line on five occasions (excluding my attempts where I hung out of pure frustration) and sent close on 100 WhatsApp messages (all of which went unanswered with the exception of Afrihosts automated message confirming receipt of the my messages).

I do not understand how this fault can come about and how your call centre is unable to satisfactorily assist!

How does Afrihost propose to provide a solution this situation?
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