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I trust you are well,
All orders are processed via the Afrihost site: https://www.afrihost.com/fibre/
Please follow bellow links of how to signup and avoid downtime.
https://help.afrihost.com/topic/fibre-broadband/uncapped-fibre-experience-explained
https://help.afrihost.com/topic/fibre-broadband/how-long-will-it-take-to-get-connected
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com