Why can't my range extenders and other devices no longer connect to my DLink DIR825 router?

0 votes
I am experienceing problems with the DLink DIR825 router. Over the past few weeks this has escalated to the point where 3 range extenders (2 TP Link and 1 Netgear), a Google Home Mini and Chromecast devices are no longer connecting to the internet although they all previously were connected and functioning very well. This occurred to all the devices listed at the same time. I am able to connect via WiFi and Ethernet cable directly to the router.

 

I have attempted all of your suggestions above, called your support line on five occasions (excluding my attempts where I hung out of pure frustration) and sent close on 100 WhatsApp messages (all of which went unanswered with the exception of Afrihosts automated message confirming receipt of the my messages).

 

I do not understand how this fault can come about and how your call centre is unable to satisfactorily assist!

 

How does Afrihost propose to provide a solution this situation?

 

CB
asked Jun 9, 2020 in Devices by CB (120 points)

1 Answer

0 votes

Good day, 

I trust you are well, 

I suggest you start by resetting all your devices and reconfigure them, 

You can take your Router to be tested at your nearest Computer shop or contact Afrihost support and have the router collected and tested. 

If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com

 

answered Jun 19, 2020 by Nino (29,810 points)
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