Why does the whatsapp technician / service centre not respond to messages at all

0 votes

We received installation of our pure DSL service this afternoon and, I have to say, I am far from impressed.  I had to wait on hold for 46min this afternoon to get through to someone in the fibre/DSL department to tell me what my login details are as this was never sent to me. Apparently no-one else was able to supply this information to me.  Meanwhile, the technician that installed the service left having to go to another installation - no issues there - advising my husband that, should we need assistance with configuring the router, we only need telephone him and he will be glad to assist.  Here we are, 19:10 on June 30th, and none of the WhatsApps I have sent since 17:09 this evening have been answered, let alone read; this is starting to become irksome.  Why do you not have an after-hour client support centre ?? Who in their right minds closes the telephone line at 17:00 in the afternoons expecting clients to make use of a WhatsApp service that doesn't seem to be staffed??  I tried the help.afrihost.com portal to no bloody avail !! 

If this is the way things are going to go I am going to be a very irate and less than a cordial customer !

asked Jun 30 in Devices by nealanvdb (120 points)

1 Answer

0 votes

Good day, 

I trust you are well,

Apologies for the inconvenience caused.

Kindly note that there are various channels available for technical assistance, 

Please follow the below link: 

https://help.afrihost.com/topic/clientzone/afrihost-help-support-channels

If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com

 

answered Jul 10 by Nino (28,490 points)
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