Double Billing on invoice

0 votes
I signed up for 150GB MTN LTE Data with Afrihost @ R799.00 a month.

 

I want to upgrade my package to 300GB a month @ R1399.00.

 

When I upgraded my package to 300GB on the app, I got emailed an invoice showing that I will have to pay for the 150 GB as well as the 300 GB next month.

 

If I do get billed for the 150GB package as well as the 300GB package (as stated on the invoice) will I be able to get a refund for the R799.00?
asked Jul 28, 2020 in Billing by FahadPatel23 (120 points)

2 Answers

0 votes

good day, 

I trust you are well, 

Kindly note that there will be no double billing, the system will auto adjust the difference when the upgrade activates in the new month, in the event that there is a discrepancy, kindly email: accounts@afrihost.com

If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com

answered Aug 3, 2020 by Nino (29,810 points)
0 votes

I also had the same problem, but I received a message announcing that the company would return my money after a few days. I even contacted this company https://factorforyou.com/california-factoring/ for consultation. As far as I know, you can go back to the past. All the packages are month-to-month and can be quickly canceled if you change your mind. The LTE standard is a superior, high-speed, high-security wireless cellular network. Plus, it's highly reliable, provided that a good LTE signal is available. Thanks to its rapid connection and higher bandwidth, it's especially recommended for heavy applications that rely on fast speeds.

answered Jul 2 by Morgan Lee (140 points)
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