My first post here on the Afrihost forum.
Unfortunately, I'm turning to the communicty out of frustration.
And that's unusual though...I use to be the biggest, biggest Afrihost fan, recommending them to everyone I know.
Few years ago, I had one or two minor issues and Afrihost support sorted me out right way - some of the best customer support I've ever seen.
Now, last few weeks, I had to reach out to Afrihost support again and ... WHAT a DIFFERENCE. Did Afrihost take a turn for the worst? What happened?
Suddenly it's like dealing with Telkom or Tshwane. And that's a massive insult. It's almost impossible to get hold of any support. When you log a request, you're ignored for ages and if you do get a response, it's absolute rubbish.
Luckily my problems at the moment aren't huge but I've been terribly dissapointed in Afrihost's customer support.
Anyone experienced / observed the same change or know what happened?