Physical Fibre lines overhead of underground

0 votes

Hi all,

I currently have a query regarding my Afrihost fibre service, and more specifically the physical lines.

Query:

  • I have a fibre service with Afrihost which I believe make use of OpenServe lines (for me).
  • OpenServe, to my knowledge make use of overhead telephone cables instead of underground cables (always / most of the time).
  • The telephone cables on my property are really messy and I would - at least - like to remove the lines between the pole and my house.
  • I don't know if my fibre is fed through this line or whether it may be coming into the house through underground cables.
  • I only recently moved into this house and did not have the lines installed.  Have not been able to successfully trace cables through the roof etc.
  • How can I tell / determine where my fibre line comes from?

 

Kind of a silly question I know but hopefully there's an easier unswer than crawling around in the roof.

Thanks

Christoff

 

asked Jul 29 in Fibre by christoff.botes (170 points)

1 Answer

0 votes

Good day, 

I trust you are well, 

Re-routing of fibre lines can be arranged however costs may be applicable.

Kindly contact Afrihost Fibre department directly for accurate advice and assistance.

https://help.afrihost.com/topic/clientzone/afrihost-help-support-channels

If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com

answered Aug 3 by Nino (27,970 points)
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