WAN No response from the server

0 votes

Hi all,

I have a fibre service with Afrihost which makes use of OpenServe lines.

The problem: we have now two or three times over the last few weeks experienced a situation where all devices on my home network loses internet throughput completely. When logging into my Wifi router and viewing the WAN connection status, I see a status of either "Unknown error" or "No response from the server". Connectivity is then later restored without me having to do anything.  I suspect therefore it is an ISP issue, not my local router.

The service has been stable since I moved into the house a while back and it's only now the last few weeks that this problem surfaces unexpectedly and at inconvenient times.

I logged a request with Afrihost but their support is incompetent and completely useless.

Anyone experiencing / experienced the same or know why this problem occurs?

Many thanks

Christoff

 

 

 

asked Jul 29 in Fibre by christoff.botes (170 points)

1 Answer

0 votes

Good day, 

I trust you are well, 

Kindly note that there are various issues that can affect your Fibre, 

If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com

 

answered Aug 17 by Nino (28,510 points)
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