Good day Robert,
Apologies for the frustration,
If your fibre has been installed at your premises and router connected you can activate your fibre line.
Please read this article for assistance - https://help.afrihost.com/topic/fibre-broadband/how-to-activate-a-fibre-line-for-other-providers
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com