Mb’s dropping below 1mb

0 votes
Good day, can somebody please assit me with why my line is dropping to a below 1mb per second twice a week. I ussually have a 20mb per second line.

Ussually when I phone the only way to fix it, is to restart my port from Afrihost's side. This has been happening twice a week for the past month. If this happens in the evening I am standed because there is no support I can phone or whatsapp. Any suggestions on how to fix this problem or get a hold of Afrihost in the evening to assist me with this?
asked Aug 15 in Fibre by Tiaan1234 (120 points)

1 Answer

0 votes

Good day, 

I trust you are well, 

Kindly note that there various issues that can affect your Fibre, 

Please reboot all your devices, 

Connect directly to your router via LAN cable, contact support if the issue continues.

 

If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com

 

answered Sep 7 by Nino (27,530 points)
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