Medium impact

0 votes
"There really is no updated information regarding this except that there is a Metro fibre outage in the Gauteng area and engineers are working on getting this resolved. No ETA provided."

message as at 14:30 13 September on a medium impact issue posted at around 13:00 on 12 September. I think I expect too much in terms off incident management and I am just looking for a channel to vent
asked Sep 13, 2020 in Fibre by Cvdwest (150 points)

1 Answer

0 votes
Have you tried contacting Metro Fibre directly?

Afrihost is a middle man and gets their updates from Metro fibre who are the ones fixing the outage issues.
answered Sep 14, 2020 by Rookie (9,860 points)
Actually I’ve had enough, I got told now at 16h30 I need to phone metrofibre myself. If someone told me I would have contacted metrofibre all day