Hello
Thank you for your question, has the installation been done? If so you will need to test the connection through plugging your PC to the router with the cable provided none as an ethernet cable. Run a speed test to check the connection. Then login to client zone navigate to connectivity and check if you plan is populated, there, If not please wait for the installation if not yet installed if installed contact us through the following channels whats app email through on our website www.afrihost.com