1000mbps line speed - have never got more than 400mbps speed

Question

Endless chats with support - frankly no one can tell me why I cant get the speeds that I am paying for?

Answer 1

Hi,

So the question is are you running CAT6 ethernet cable or CAT5e?

CAT6 will run 1gbps, CAT5e will run at 400mbps.

I gather your router has gigabyte ports as you are getting 400mbps speed