How do I upgrade my package via the client zone or app?

0 votes

I'm trying to upgrade my line speed but when confirming the upgrade I get a message that says an error occurred.

I tried on different occasions to see if it may be a system fault but to no avail.

Is there something I'm missing or doing wrong?

I've followed the steps in the client zone and got prompted with the following error:

asked Oct 3, 2020 in Fibre by CharlPretorius (140 points)
edited Oct 6, 2020 by CharlPretorius

2 Answers

0 votes
Log into ClientZone. Click on the 'Connectivity' tab. Now select your Fibre package from the list on the right-hand side. Click on the 'Edit Package' button.
answered Oct 6, 2020 by KristenBrown (680 points)
0 votes

Hi Charl,

Please follow these steps to upgrade your package
How to change your Fibre package -

If you require further assistance,  
please send a message to our WhatsApp helpline:   
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday  
or visit our Help Centre:    

Thank you 

answered Oct 6, 2020 by AfriDazzil (45,400 points)
Thanks for the answer, but that is exactly what I did. I also tried though the mobile app, to no avail. I've edit my answer to add a picture of the error.