Why is my uncapped LTE throttled since the first of the month?

0 votes
No problem with last month,  but since we moved to uncapped? We were throttled to speed of around 1 Mbps... remember that this uncapped service costs R3000 per month! We have contacted them daily, but not getting anywhere. Today, we even went to the expense of buying a new router to double check that the fault was not on our side.. we don't know what to do anymore and our livelihood depends on internet!
asked Oct 9, 2020 in ADSL by joseph.greyling (140 points)

1 Answer

0 votes
Hi Joseph

So sorry to hear.

Have you been assist yet

please contact us and provide your ticket number if possible do a speed test http://speedtest.mybroadband.co.za/

Please confirm

Thank you
answered Oct 20, 2020 by Ma Gash (520 points)
I'm still eating for a supervisor to get back to me.