UNCAPPED package during Covid19 Lockdown

0 votes
During lockdown we were notified that our package would now be UNCAPPED instead of CAPPED. There has been a serious deterioration in connectivity since this happened.  Are we now being throttled on the uncapped package?  When will we go back to a CAPPED package and have a better and more consistent connectivity.
asked Oct 20 in Fibre by ipfcx (120 points)

1 Answer

0 votes
Good day,

Apologise for the deterioration in connectivity you are experiencing.

All our Fibre packages are uncapped. None are capped. Pure Fibre is uncapped, unshaped, unthrottled with no usage thresholds.
https://help.afrihost.com/topic/fibre-broadband/uncapped-fibre-experience-explained

What fibre package were you on and what package did you upgrade to?
Perhaps there is another reason for the connectivity issues you are experiencing.
https://help.afrihost.com/topic/fibre-broadband/slow-speeds

If you require further assistance,  
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com   
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday
or visit our Help Centre: https://help.afrihost.com/    

Thank you
answered Oct 21 by AfriDazzil (42,340 points)
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