Why should I pay for a cancelled ADSL line?

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Hi, I cancelled my ADSL deal because we moved. Why is my new invoice including the payment??

I requested for credit already because of false information that was given to me regarding LTE, now I should do it again, although I am not assured that I will receive the money... I am becoming very disappointed and frustrated with Afrihost.
asked Nov 24, 2020 in Billing by BosWolf (120 points)

1 Answer

0 votes

Hi there!

 

Apologies for any misunderstanding and inconvinience thus caused.

Please note: all Afrihost services can only be cancelled online through the Client Zone account.

Any cancellations done before the 15th of the month will take effect at the end of that current month. Cancellations done after the 15th of the month will then only be effective from the end of the following month and not in the current month. All DSL line cancellations are processed on the 1st of every month. Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.

So if you have cancelled before the 15th and the account was not in any arrears but an invoice was sent for next month, please do call our accounts department directly on the number 011 612 7200 and select option #3 for accounts, they should promptly assist you.

 

Thank you and have a great day!

answered Nov 25, 2020 by Reezy (1,240 points)
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