Debited order but no active/past orders

0 votes
Afrihost very nicely debited my account for my order but under "my account" in client zone, there are no active or past orders. Shouldn't i then get a refund?
asked Jan 3 in Client Zone by diajalh04 (120 points)

1 Answer

0 votes

Hi there,

If you have signed up for a monthly product with Afrihost your account will be debited on the 1st of each month.
Active Orders in ClientZone will show if you have any hardware ordered still to be delivered to you. If there is nothing displaying then you have received your order and it shall display under Order History.


To view your month debits please see the article link below: 
https://help.afrihost.com/topic/accounts/how-to-view-your-invoices 

If you require further assistance,  
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com   
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday  
or visit our Help Centre: https://help.afrihost.com

answered Jan 11 by AfriDazzil (42,930 points)
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