How do I activate my suspended sim card?

0 votes
I received a new simcard (60gb + 60gb). It worked for a while after activation, but stopped. I was informed that the sim card was suspended as it wasnt in a compatible device (Huawei 315). I obtained one of the prescribed routers (Huawei 525) but it doesnt want to work. I suspect the sim card is still suspended.
asked Jan 3, 2021 in Fixed Wireless LTE Internet by wesleyswanepoel10 (120 points)

1 Answer

0 votes

Hi there,

Please log a ticket with our support department to request that your sim card is unlocked.

We have various support channels to assist you with your query -,
Or log a Support Request -

If you require further assistance,  
please send a message to our WhatsApp helpline:   
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday  
or visit our Help Centre:

answered Jan 11, 2021 by AfriDazzil (45,400 points)