How do I activate my suspended sim card?

Question

I received a new simcard (60gb + 60gb). It worked for a while after activation, but stopped. I was informed that the sim card was suspended as it wasnt in a compatible device (Huawei 315). I obtained one of the prescribed routers (Huawei 525) but it doesnt want to work. I suspect the sim card is still suspended.

Answer 1

Hi there,

Please log a ticket with our support department to request that your sim card is unlocked.

We have various support channels to assist you with your query - https://help.afrihost.com/topic/clientzone/afrihost-help-support-channels,
Or log a Support Request - https://help.afrihost.com/topic/clientzone/how-to-log-a-support-request

If you require further assistance,  
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com   
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday  
or visit our Help Centre: https://help.afrihost.com