Can you fix my Fibre Double NAT issue?

Question

Hi,

Recently signed up with afrihost after migrating from a different ISP. After finally activiating, Afrihost Fibre is giving me a double NAT issue. The Fibre CPE (ONT) is only connected to the main router. Yet this problem persists.Double NAT --> Different Public and WAN IP.

 

Question : can you fix this, otherwise i would need to cancel and request a refund from Afrihost.

 

Regards

Answer 1

This usually happens when there is a static IP conflict. You will have to contact the support desk