Hi there, If you are transferring the domain ownership please read this article - https://help.afrihost.com/topic/domains-and-hosting/how-to-gain-ownership-of-a-domain-hosted-with-afrihost
If you are transferring the domain from a previous host to Afrihost please read this article - https://help.afrihost.com/topic/domains-and-hosting/how-to-transfer-an-existing-domain-to-afrihost
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
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Good day,
Hope you well.
Please choose the correct scenario and follow the prompt on the link attached since you did not specify whether the domain name is registered with afrihost or private provider
scenario 1 (domain registered with private provider)
https://help.afrihost.com/topic/domains-and-hosting/how-to-transfer-an-existing-domain-to-afrihost
scenario 2 (domain registered with Afrihost)
Please note that you will need to complete 'give or gain' (change of domain ownership)
current owner will need to complete 'give' domain.
https://help.afrihost.com/topic/domains-and-hosting/how-to-give-ownership-of-a-domain-hosted-with-afrihost
Then you will need to complete 'gain' domain.
https://help.afrihost.com/topic/domains-and-hosting/how-to-gain-ownership-of-a-domain-hosted-with-afrihost