What should one do to get a manager to call back?

0 votes
The agent asked the manager on 4 February 2021 to call back and I received ticket number RHD-710-93858 with a "high" priority.

Up to now - more than 24 hours later - I am still waiting for that phone call.

How do I escalate this higher than the manager because obviously the manager is not going to deal with the ticketed issue?
asked Feb 5 in Client Zone by Xandri Heydenrych (130 points)

1 Answer

0 votes
Sorry for any inconvenience caused. The steps taken above are correct to get a manager to contact you.
Afrihost offers various channels to get support.


You can even try to solve it yourself with some guidance from our Help Centre


If you require further assistance,   

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com    

WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday  

or visit our Help Centre: https://help.afrihost.com/     

The toll-free number is 0800 011 000  


Thank you
answered Feb 26 by AfriDazzil (45,400 points)