Need info before I sign up

0 votes
We recently got fibre intalled in our area, my complex too...its not yet updated on the map but few residents hsve confirmed we are live. I want to get one installed in my house, was thinking of buying the mesh router for myself? Do i have to order you router when i sign up even though I have my own mesh router?

Can I use Openserve deals? Vumatel installed until the gate

Do I qualify for vuma reach?

How do I apply if on the maps it still shows no Fibre?
asked Apr 7 in General by Modupik (120 points)

2 Answers

0 votes

Hi there,

You can check the coverage in the area on the map
https://help.afrihost.com/topic/fibre-broadband/how-to-check-fibre-coverage-in-your-area

You don't have to take the router offered when signing up if you have your own.
Please ensure is a WAN Fibre ready router.
https://help.afrihost.com/topic/fibre-broadband/what-you-need-to-get-afrihost-fibre
https://help.afrihost.com/topic/fibre-broadband/uncapped-fibre-experience-explained

If Vumatel is installed in your complex you will have to sign up for a Vumatel package. You can not switch providers unless both providers are in the complex which is unlikely. 
https://help.afrihost.com/topic/fibre-broadband/i-live-in-a-complex-how-do-i-get-fibre

Sign up for Afrihost Fibre - https://help.afrihost.com/topic/fibre-broadband/how-to-sign-up-for-afrihost-fibre-via-the-microsite

Vuma reach is only in specific areas, if your area/complex is covered by Vuma reach then you can sign up with them.

If you look on the map and it says you are not covered but you know 100% for sure you are, during the signup process you can select 'If you're sure you have Fibre in your area, sign up here.' or email our Fibre department - fibre@afrihost.com

https://www.afrihost.com/fibre/

If you require further assistance,  

please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com   

WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday 

or visit our Help Centre: https://help.afrihost.com/    
The toll-free number is 0800 011 000 

Thank you   

answered Apr 13 by AfriDazzil (45,400 points)
0 votes
i need it too
answered Nov 26 by BarbaraCollins (220 points)
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