If you have been with Afrihost for more than 6 months, you should not be charged a cancellation fee even with migration as your account has stayed with Afrihost.
Please send a mail to the accounts department to look into your account and give a credit note if required.
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday
or visit our Help Centre: https://help.afrihost.com/
The toll-free number is 0800 011 000