Does the R999 cancellation policy get renewed when you migrate the fibre line?

0 votes
I've had my fibre line for way longer than six months - about a year by now. 3 months ago I migrated it to a new address. I've just cancelled the line. I'm now being billed R999. Does the R999 get renewed when you migrate? So it goes back to zero months when you move to a new address? That was not made clear to me. If I'd know that, I would not have cancelled now..
asked May 2 in General by Misty Dawn (150 points)

1 Answer

0 votes

Hi there,

If you have been with Afrihost for more than 6 months, you should not be charged a cancellation fee even with migration as your account has stayed with Afrihost.
Please send a mail to the accounts department to look into your account and give a credit note if required.

accounts@afrihost.com

https://help.afrihost.com/topic/fibre-broadband/fibre-cancellation-policy

If you require further assistance,  
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com   
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday
or visit our Help Centre: https://help.afrihost.com/    
The toll-free number is 0800 011 000

Thank you

answered Jun 21 by AfriDazzil (45,400 points)
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