Good morning Kirste
Hope all is well.
This maybe a Server Issue. Maybe it is due to folder permission or php execution time error. Please check the server logs for better understanding.
If the problem is not resolved, alternatively consult your developer and you can log a support ticket for further assistance, by emailing firstname.lastname@example.org or email@example.com
Or log a ticket on client zone: https://help.afrihost.com/topic/clientzone/how-to-log-a-support-request
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