What is the make and model of the router you are using?
All the routers supplied by Afrihost have both 2.5 and 5 ghz frequencies.
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday
or visit our Help Centre: https://help.afrihost.com/
The toll-free number is 0800 011 000