I need to verify my new banking details but the code I need to enter does not appear on my bank statement

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asked Jul 31, 2021 in Client Zone by Camryn (120 points)

2 Answers

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Good Day 

For the verification process, Afrihost will deposit R1 into your bank account and will add a unique verification code in the transaction description, this is visible in your bank statement.

  • To verify your banking details, you will need to provide the unique verification code (VC) found latest in your bank statement/Afrihost transaction.
  • To find this code, you may need to download your bank statement as some mobile banking apps don't show the latest/small transactions.

Once you have located the VC code,

  • Log into your ClientZone account and go to ‘Billing’. Select ‘Verify Payment Details’ and click on ‘Verify’
  • Enter the Verification Code & Click 'Verify'

Please find the helpful link on How to verify your Debit Order payment details https://help.afrihost.com/topic/accounts/how-to-verify-your-debit-order-payment-details

If it happens that you still can find your unique VC code, Please kindly send an email to accounts@afrihost.com requesting for a new VC code to be generated.

Should you need further assistance,Please feel free to contact us on our WhatsApp helpline: https://whatsapp.afrihost.com  WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday

  • or give us a call on our toll-free number 0800 011 000 available from 08h00 - 17h00 Monday - Friday

 Help Centre: https://help.afrihost.com/

answered Aug 10, 2021 by AfriNest (8,250 points)
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Did you try to get in touch with the customer support service? I am a permanent client of Santander UK, for example, and I use this info https://santander-uk.pissedconsumer.com/review.html every time I need professional support. Try to find a similar service, too. Best of luck!

answered Jan 13 by Damian999 (1,700 points)