How do I retrieve my log in details for RoundCube Webmail?

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asked Aug 3 in Email Hosting by IlseWeideman (150 points)
You may retrieve your details by accessing client zone, select hosting, then click on your domain, select hosting setting, click on send password. This link can also be helpful

1 Answer

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Good Day 

You can retrieve your Hosting account details such as the DNS Details, FTP Details, cPanel Details, Email Access Details and Webmail Access Details emailed to yourself or an alternate recipient via ClientZone. With this request, the details will include Webmail Details for Default domain Address

If you would like to retrieve RoundCube login details for a specific email account, you will then need to update your email password and this can be done through ClientZone to access both; cPanel and CWP control panels 

Please find a helpful link on How to update your email password 


For further assistance,please feel free to contact us on our WhatsApp helpline:  WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday

  • or give us a call on our toll-free number 0800 011 000 available from 08h00 - 17h00 Monday - Friday

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answered Aug 10 by AfriNest (6,110 points)