My network is out, everything is connected and all the lights are on.

0 votes
asked Aug 21 in Fibre by Justin Bateman (140 points)
Where do you live? Are you ising Frogfoot? Is it fixed yet? I have been without internet for 23 hours

1 Answer

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Good day 

No Fibre internet access ?, Please find our helpful article with common issues and tips to resolve https://help.afrihost.com/topic/fibre-broadband/no-fibre-internet-access

Please also consult our Network Status page to check if there is a network outage in your area affecting your connectivity.

  • Check if the internet/status/broadband light (depending on the vendor) is lit on the ONT device. If they are not on, you will need to contact our support team to log a fault.

Cable Connection

  • Please kindly ensure that there is no possible damage or Microbend to the patch lead cable that is connecting from the fibre termination box to your ONT device. Microbends can cause an increased attenuation loss on the optical fibre.
  • Ensure that all cables are firmly connected.
  • Please ensure that the ethernet cable connecting from ONT to Router is not damaged .

Power-Cycle 

  • Perform a power cycle on your devices (Router and ONT). Disconnect both router and ONT from the power supply 
  • Wait 5 minutes for the internal cache to clear. 
  • Reconnect all devices to power once the 5 minutes have elapsed.
  • Once this has been completed, Please test the connectivity 

If all else fails, submit a support ticket in clientzone > How to log a Support Request https://help.afrihost.com/topic/clientzone/how-to-log-a-support-request.

Should you need further assistance, please feel free to send an email to support@afrihost.com  or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com  WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday

  • or give us a call on our toll-free number 0800 011 000 available from 08h00 - 17h00 Monday - Friday

 Help Centre: https://help.afrihost.com/

Regards 

 

answered Aug 23 by AfriNest (4,180 points)
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