How long does it take to change ISP?

0 votes
Does anyone know how long does it take to change an ISP with fibre. I want to leave Afrihost to Vox. Everyone in my complesx have internet and me the only one with Afrihost have no internet for 26 hours now and they claim the fault is with Frogfoot while the rest of my complexhave no issues with frogfoot. I am done with Afrihost
asked Aug 22 in General by MasterRevan54 (120 points)

1 Answer

0 votes

Good day 

I am very sorry to learn that your experience was less than adequate.

In order to successfully migrate your fibre from Afrihost to another Provider, you will need to cancel your Afrfihost package and sign up with the new provider of your choice. 

Cancellations are made as per the General Terms, and will only be accepted from within ClientZone.

How to cancel your Fibre account ? https://help.afrihost.com/topic/fibre-broadband/how-to-cancel-your-fibre-account

Cancellations. Any cancellations done before the 15th of the month will take effect at the end of that month. Cancellations done after the 15th of the month will then only be effective from the end of the following month. Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.

Once your line has been effectively cancelled and released by Afrihost, you can sign up with the provider of your choice.

Should you need further assistance, please feel free to send an email to support@afrihost.com or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com  WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday

  • or give us a call on our toll-free number 0800 011 000 available from 08h00 - 17h00 Monday - Friday

 Help Centre: https://help.afrihost.com/

Regards

answered Aug 23 by AfriNest (4,180 points)
Thank you for your help.
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